Privacy Policy

This Privacy Policy ("Policy") is issued by 3jlr Casino ("3jlr," "we," "us," or "our") and governs the collection, use, storage, disclosure, and protection of personal data relating to all individuals who register for an account, place wagers, access the platform, or otherwise interact with 3jlr Casino at 3jlr.org.

This Policy is written to comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC) of the Philippines. By registering for a 3jlr account or using the platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with the 3jlr Casino Terms and Conditions, which govern the overall relationship between 3jlr and its players. In the event of any conflict between this Policy and the Terms and Conditions on a privacy-specific matter, this Policy shall prevail.

If you do not agree to the terms of this Policy, you must not register for a 3jlr account or continue using the platform. You may request deletion of your personal data by following the process described in Section 10.

2.1 Registration and Identity Data. When you register for a 3jlr account, we collect your full legal name, date of birth, residential address in the Philippines, email address, and Philippine mobile number. This information is required to create and maintain your account and to fulfil our identity verification obligations.

2.2 Identity Verification (KYC) Data. To comply with PAGCOR-aligned age verification requirements and applicable anti-money laundering regulations, 3jlr collects copies of government-issued identification documents. These may include your UMID, SSS card, driver's licence, PhilHealth ID, or passport. For higher-value accounts, we may also request proof of address documents such as utility bills or bank statements issued in the Philippines.

2.3 Financial and Transaction Data. We collect records of all deposits, withdrawals, and in-platform transactions associated with your 3jlr account. This includes GCash and Maya transaction reference numbers, BPI and BDO bank transfer confirmations, USDT wallet addresses, and Coins.ph transaction data. We also record your account balance history and all bonus-related activity.

2.4 Gaming Activity Data. 3jlr maintains a complete record of all wagering activity on your account, including game sessions, bet amounts, game outcomes, and session timestamps. This data is used for dispute resolution, responsible gaming monitoring, fraud detection, and compliance reporting.

2.5 Technical and Device Data. When you access the 3jlr platform, we automatically collect technical data including your IP address, device type and model, operating system, browser type and version, screen resolution, and connection type. This information helps us optimise the platform for Philippine user devices and detect anomalous login behaviour.

2.6 Communications Data. We retain records of all communications between you and 3jlr, including live chat transcripts, email correspondence, and any feedback or complaints submitted. These records support our customer service operations and are used to improve the 3jlr support experience.

2.7 Responsible Gaming Data. If you set deposit limits, request a cool-off period, or initiate a self-exclusion on your 3jlr account, we record these elections and use them to enforce your responsible gaming preferences across the platform and, where applicable, through any shared exclusion arrangements.

3jlr collects personal data through the following channels and mechanisms:

• Direct provision by you — during account registration, KYC document upload, deposit and withdrawal requests, live chat interactions, and email correspondence with 3jlr support.
• Automated platform data collection — through server logs, cookies, and session tracking technologies as you navigate the 3jlr platform. See Section 7 for full details on cookies and tracking.
• Payment processors — transaction confirmation data shared by GCash, Maya, BPI, BDO, Metrobank, and other payment providers at the point of deposit or withdrawal processing.
• Identity verification providers — third-party KYC service providers who assist 3jlr in verifying the authenticity of government-issued Philippine ID documents submitted during account verification.
• Fraud prevention services — third-party systems that cross-reference technical and behavioural signals with known fraud patterns, primarily for the protection of 3jlr players.
• Publicly available sources — in limited circumstances, 3jlr may verify information against publicly available databases where permitted under Philippine law and necessary for compliance purposes.

Under the Data Privacy Act of 2012 (RA 10173), every processing activity must rest on a lawful basis. The table below sets out the primary legal basis for each category of processing carried out by 3jlr:

3jlr uses the personal data it collects solely for the following purposes:

• Platform operation and account management — to create, maintain, and secure your 3jlr account; to process your deposits and withdrawals through GCash, Maya, BPI, BDO, and other accepted Philippine payment channels; and to deliver the gaming services you request.
• Identity verification and regulatory compliance — to fulfil our obligations under PAGCOR requirements, including confirming that all 3jlr players are at least 21 years of age and that account registrations reflect genuine Philippine residents.
• Fraud prevention and platform security — to detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, money laundering, and other prohibited conduct as defined in the 3jlr Terms and Conditions.
• Responsible gaming — to monitor player activity for patterns that may indicate problem gambling; to enforce deposit limits, cool-off periods, and self-exclusion elections made by players; and to flag accounts that may require responsible gaming outreach.
• Customer support — to respond to your queries, resolve disputes, and maintain records of our communications with you for quality assurance purposes.
• Marketing communications — where you have given your consent, to send you promotional offers, bonus notifications, and information about new games and features available at 3jlr Casino. You may withdraw marketing consent at any time via your account settings.
• Platform analytics and improvement — to analyse aggregated, anonymised usage data to improve the performance, design, and features of the 3jlr platform for Philippine players.
• Legal and compliance obligations — to comply with any lawful direction, court order, or regulatory request from PAGCOR, the National Privacy Commission, or any other competent Philippine authority.

3jlr will not use your personal data for any purpose not listed above without first obtaining your explicit consent, except where required by applicable Philippine law.

3jlr does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, USDT network validators, and Coins.ph receive only the transaction data required to complete the relevant deposit or withdrawal. These providers operate under their own privacy policies and are responsible for the data they process in connection with the transaction.
• KYC and identity verification providers: Third-party providers who assist 3jlr in verifying your identity and age receive the specific documents and data points required for verification. These providers are contractually bound to process data only for KYC purposes and may not use it for any other purpose.
• Technology and platform providers: The third-party game studios and infrastructure providers whose services power the 3jlr Casino platform may receive technical session data necessary to deliver the relevant game or service. Data shared with game providers does not include your full identity or financial data beyond what is required to process the relevant wager.
• Fraud prevention and security services: Third-party services engaged to detect fraud and protect platform integrity may receive IP addresses, device fingerprints, and behavioural signals. These providers are bound by data processing agreements and are not permitted to use shared data for their own commercial purposes.
• Regulatory and law enforcement authorities: 3jlr will share personal data with PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or any other competent Philippine authority when required to do so by applicable law, court order, or lawful regulatory direction.
• Self-exclusion sharing: Where 3jlr participates in shared self-exclusion registers, your self-exclusion status (but not your full account details) may be shared with participating operators for the purpose of enforcing your exclusion across those platforms.

7.1 What We Use. The 3jlr platform uses cookies and similar technologies including session tokens, local storage objects, and browser fingerprinting to support platform functionality, maintain your login session, and collect analytics data.

7.2 Categories of Cookies. The cookies deployed on the 3jlr platform fall into the following categories:

• Essential cookies — strictly necessary to maintain your login session, process transactions, and deliver core platform functionality. These cannot be disabled without breaking platform features.
• Functional cookies — remember your preferences such as game lobby display settings and language selection.
• Analytics cookies — collect aggregated, anonymised data about how players navigate the 3jlr platform, which pages are visited most frequently, and where technical errors occur. This data is used solely to improve the platform.
• Security cookies — detect unusual login behaviour, bot activity, and potential fraud signals to protect your account.

7.3 Managing Cookies. You may disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 3jlr platform, particularly features that rely on session state. Detailed browser-specific instructions for managing cookies are available through the settings menu of your browser application.

3jlr retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account and identity data — retained for the duration of your active 3jlr account, plus a minimum of five (5) years following account closure, in accordance with applicable AML record-keeping requirements under Philippine law.
• Transaction records — retained for a minimum of five (5) years following each transaction date, as required for AML compliance and tax record-keeping purposes.
• Gaming activity logs — retained for a minimum of three (3) years following the relevant gaming session, for dispute resolution and regulatory compliance purposes.
• KYC documents — retained for the duration of your account plus five (5) years, subject to any longer period required by specific PAGCOR or NPC direction.
• Customer support communications — retained for two (2) years from the date of the last communication in a given thread.
• Responsible gaming records — self-exclusion and limit records are retained indefinitely while the exclusion remains active, and for three (3) years following expiry.
• Marketing consent records — retained for three (3) years from the date consent was given or last confirmed.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner consistent with NPC guidance on data disposal.

3jlr implements a comprehensive set of technical, administrative, and physical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and 3jlr servers — the same standard used by major Philippine banks and e-wallet providers.
• Encryption at rest for all sensitive personal data stored in 3jlr's database infrastructure, including KYC documents and financial data.
• Access controls — access to personal data within 3jlr is restricted to personnel with a documented need to access that data for their specific role. All access events are logged and audited.
• Password hashing — player passwords are never stored in plain text. Only a cryptographic hash is stored, making it computationally infeasible to recover the original password even in the event of a database breach.
• Two-factor authentication — available to all 3jlr players for login security, and mandatory for all 3jlr staff who access player personal data.
• Penetration testing and security audits — conducted periodically by independent security specialists.
• Data breach response procedure — 3jlr maintains a documented data breach response plan and will notify the National Privacy Commission and affected players in accordance with NPC requirements in the event of a reportable personal data breach.

While 3jlr takes its security obligations seriously, no internet-based system is guaranteed to be completely secure. Players should protect their own account credentials and report any suspected unauthorised access to 3jlr support immediately via live chat.

Under the Data Privacy Act of 2012 (RA 10173) of the Philippines, you have the following rights with respect to your personal data held by 3jlr. These rights may be exercised by contacting the 3jlr Data Privacy Officer as described in Section 15.

The 3jlr Casino platform is strictly restricted to individuals who are at least 21 years of age. 3jlr does not knowingly collect, store, or process personal data of any individual under the age of 21. Age verification is a mandatory step of the account registration process, and all registrations are subject to KYC document review before real-money gaming features are unlocked.

If 3jlr becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, all associated data will be securely deleted, and any deposits held in that account will be processed for return in accordance with applicable Philippine law.

If you believe that a minor has accessed or registered for a 3jlr account, please contact 3jlr support via live chat immediately so that the account can be reviewed and appropriate action taken.

In the course of operating the 3jlr platform, some personal data may be processed by technology providers whose infrastructure is located outside the Philippines. This may include game studio servers, cloud hosting infrastructure, and fraud detection services.

Where such transfers occur, 3jlr ensures that:

• The recipient country or organisation offers an adequate level of data protection, as recognised by the National Privacy Commission;
• Appropriate contractual safeguards — including data processing agreements based on the NPC's standard contractual clauses or equivalent instruments — are in place to protect the data during transfer and processing; and
• The transfer is limited to the minimum data necessary for the specific processing purpose.

3jlr will not transfer your data to a jurisdiction that does not offer equivalent protection to that provided by RA 10173 without your explicit prior consent, except where such transfer is strictly required by applicable Philippine law.

The 3jlr platform may contain references to third-party services such as game providers, payment processors, and responsible gaming resources. While 3jlr takes care to engage reputable third-party partners, we are not responsible for the privacy practices or the content of any third-party service.

When you interact with a third-party service — for example, completing a GCash transaction through the GCash application — you are subject to that third party's own terms and privacy policy, not 3jlr's. We recommend reviewing the privacy policy of any third-party service before sharing your personal data with them.

3jlr reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. When we make a material change — meaning a change that significantly affects your rights or how your data is processed — we will notify you through a prominent notice on the 3jlr platform, by email to your registered address, or through an in-account notification, at least fourteen (14) days before the change takes effect.

The most current version of this Policy is always available at 3jlr.org/privacy-policy. The "Last Updated" date at the top of this document reflects the date of the most recent revision. Your continued use of the 3jlr platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must close your account and request erasure of your personal data in accordance with Section 10.

3jlr Casino has designated a Data Privacy Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how 3jlr handles your personal data, you may contact the DPO through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the 3jlr platform. For data privacy queries, please identify your enquiry as a "Privacy Request" at the start of the conversation so it can be routed directly to the privacy team.
• Email: [email protected] — mark the subject line as "DATA PRIVACY REQUEST" for prompt routing to the DPO team. Responses are typically provided within five (5) business days.

If you are not satisfied with 3jlr's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through its official channels. Information on how to file a complaint with the NPC is available through Philippine government websites.